Shipping
We prepare orders within 24 business hours. Orders placed before 4 PM are shipped the same day. Orders placed on weekends or public holidays are processed on the next business day.
Several delivery options are available:
- Mondial Relay (€6.99) • delivery to the pickup point within 3 to 5 business days after dispatch. Free on orders over €59.
- Chronopost (€12.99) • home delivery within 3 to 5 business days after dispatch. Free on orders over €89.
- Chronopost Express (€20.99) • delivery within 1 to 2 business days after dispatch.
Once your order has been shipped, you will receive a confirmation email with your tracking number. The delivery times shown are estimates and may occasionally vary depending on the carrier or during busy periods.
Returns
You have 14 days to request a return for an eligible product.
Items must be returned unused, unopened when the product is sealed, in their original condition, and with their original packaging. We reserve the right to refuse a return if the product has been used, damaged, or can no longer be resold in its original condition.
Return shipping costs are the responsibility of the customer.
Before returning any item, contact our customer service team to receive the return instructions and return address. We recommend using a tracked shipping service and keeping your proof of postage until your return has been fully processed.
Once your parcel has been received and inspected, the refund will be issued to the payment method used for the original order, in accordance with the applicable conditions.
Having an issue with your delivery?
Damaged parcel, missing item, or an error with your order? Contact us as soon as possible at support@dope-society.store with your order number and photos if necessary, so our team can find a solution as quickly as possible.
